Support

Find answers to common questions or reach out to our team.

Delete your account

You can request deletion of your DFX Network account and associated personal data here, even if you have uninstalled the app. Data that we must retain for legal obligations is described in our privacy policy.

Delete your account

Delete selected data and keep your account

You can ask DFX Network to delete selected personal data without deleting your account, even if you have uninstalled the app. Your sign-in and subscription remain active; this request does not cancel billing.

  1. Email support from the email address associated with your DFX Network account. Use the subject “Delete selected data — keep my account”. If you cannot access that email address, contact support for help verifying ownership.
  2. Specify the data you want deleted, such as viewing history, watch progress, saved titles, or preferences. State that you want to keep your account and subscription. Do not include your password or payment details.
  3. Support will verify account ownership and review the scope of your request before processing it. Deletion is not immediate. Ask support for the expected completion time and confirmation of what was deleted or retained.

Information needed to operate your account and subscription remains. Required financial, fraud, dispute, and legal records may also be retained as described in our privacy policy. Support can explain any limits that apply to your request.

Email a data deletion request (support@dfx.network)
Privacy and retained records

Frequently asked questions

Account

Billing

Playback

Content

Contact us

Can't find what you're looking for? Send us a message and we'll get back to you within 24 hours. You can also email us directly at support@dfx.network.

System status

Check our system status page for real-time information about platform availability and any ongoing incidents.

View status page

Security and privacy

Data protection

All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). Encryption keys are rotated every 90 days via KMS. We never log secrets or personally identifiable information in plaintext.

Content security

Premium content is protected by multi-DRM (HLS+FairPlay, DASH+Widevine) with signed, short-lived playback URLs. We enforce concurrent stream limits and device registration caps to prevent unauthorized access.

Privacy commitment

We comply with CCPA/CPRA requirements including the right to know, the right to delete, and the right to opt out of data sale or sharing. You can exercise these rights at any time from your account settings. View our full privacy policy.

Authentication

Authentication is powered by Auth0 with PKCE-based OAuth 2.0 flows. Rate limiting protects against brute-force attacks, and security headers (CSP, HSTS, XSS protection) are enforced on every response.